Cybersecurity & Data Protection
Risk assessments, access controls, endpoint and network security, and practical support for implementing the safeguards expected of dealerships that handle customer financial information.
Managed IT & Infrastructure
IT built around how a dealership runs.
Network administration, user support, monitoring, and hardware management designed around how sales, service, parts, and the business office actually work.
Overview
What this service covers
A dealership is not a typical office. Sales, F&I, service, parts, and accounting each depend on different applications, devices, and manufacturer connections, often across long operating hours and more than one building.
ReDealer manages the infrastructure underneath those departments and supports the people using it. We administer the network, look after workstations and peripherals, handle user access, and respond when something stops working.
Common problems we address
- Support providers who are unfamiliar with dealership applications and department workflows.
- Networks that have grown over years without documentation or a consistent design.
- Employee onboarding and offboarding handled ad hoc, leaving stale accounts and delayed access.
- Aging hardware replaced only when it fails, usually at the worst time.
- Backups that exist but have not been tested.
- Different standards at each location in a group.
Scope
Scope of services
Engagements are scoped to the dealership. These are the areas we most often cover.
Dealership network administration
Day-to-day management of the wired and wireless network that connects every department, including documentation of how it is built.
Firewalls, switches, VPNs, and Wi-Fi
Configuration, maintenance, and lifecycle management of core network equipment, including segmentation for guest, staff, and service-lane use.
Workstations and peripheral devices
Setup and support for desktops, laptops, tablets, printers, scanners, signature pads, and the other devices deals and repair orders depend on.
User provisioning and access management
Consistent onboarding and offboarding, role-appropriate access, and prompt removal of accounts when staff leave or change roles.
Technical help desk
A support channel for staff with people who understand the applications and urgency of a dealership environment.
Remote support
Secure remote assistance to resolve most issues without waiting for an on-site visit.
System monitoring
Monitoring of critical devices and services so developing problems are identified and addressed early.
Hardware procurement
Specification, sourcing, and staging of equipment that fits your standards and application requirements.
Backup and recovery planning
Defining what is backed up, where, and how it is restored, and testing that recovery works.
Multi-location management
Common standards, documentation, and support across rooftops, with allowance for each store's franchise requirements.
Engagements
Typical engagement scenarios
Replacing a general-purpose IT provider
Your current support is responsive enough for office issues but struggles with dealership applications, manufacturer requirements, and vendor coordination.
Supporting an internal IT lead
You have capable in-house staff who need additional coverage, project capacity, or specialized help.
Standardizing across a group
Each store was set up differently and you want consistent infrastructure, access practices, and support.
What to expect operationally
- Support from people who understand dealership departments and systems.
- Documented, consistently managed infrastructure.
- Timely, controlled access for new and departing employees.
- Planned hardware replacement instead of emergency purchases.
- A tested path to recovery if systems or data are lost.
Outcomes depend on each dealership's systems, vendors, and starting point. We define scope and expectations with you before work begins.
Related
Related services
DMS, CRM & Systems Integration
Implementation, configuration, and troubleshooting across the DMS, CRM, inventory, F&I, service, and digital retailing systems that have to work together.
Vendor & Technology Management
Vendor evaluation, contract and pricing analysis, implementation coordination, and ongoing oversight of the technology providers a dealership depends on.
Let's Build a Better-Connected Dealership.
Tell us about your dealership, acquisition, or operational challenges. We'll help identify the right starting point.