DMS, CRM & Systems Integration
Implementation, configuration, and troubleshooting across the DMS, CRM, inventory, F&I, service, and digital retailing systems that have to work together.
Vendor & Technology Management
Bring order to the dealership's vendor stack.
Vendor evaluation, contract and pricing analysis, implementation coordination, and ongoing oversight of the technology providers a dealership depends on.
Overview
What this service covers
A typical dealership relies on dozens of technology vendors, each with its own contract, renewal date, support process, and account representative. Over time, tools overlap, licenses outlast the employees who used them, and no one has a complete view of what the store pays for or why.
ReDealer manages that stack on the dealership's behalf. We help select vendors, review terms, coordinate implementations, escalate support issues, and keep an accurate account of what is in place.
Common problems we address
- No single, current list of vendors, contracts, costs, and renewal dates.
- Multiple tools paid for that perform the same function.
- Contracts that renew automatically before anyone reviews them.
- Licenses and subscriptions assigned to former employees.
- Support cases that stall without an informed advocate.
- New products sold to individual departments without regard to the rest of the stack.
Scope
Scope of services
Engagements are scoped to the dealership. These are the areas we most often cover.
Vendor discovery and evaluation
Defining requirements, identifying candidates, and comparing them against how the dealership operates and what it already uses.
Contract and pricing analysis
Review of commercial terms, pricing structures, renewal provisions, and termination requirements from an operational perspective.
Implementation coordination
Managing timelines, dependencies, and responsibilities between the vendor, the dealership, and other affected systems.
Vendor onboarding and offboarding
Controlled setup of new providers and clean exits from old ones, including access removal and data return.
Licensing and subscription reviews
Periodic reconciliation of licenses and subscriptions against current users and actual use.
Technology cost optimization
Identifying overlap, unused services, and misaligned plans so spending reflects what the dealership needs.
Support escalations
Acting as the informed point of contact who documents the issue, engages the right vendor resources, and follows it to resolution.
Vendor performance oversight
Tracking whether vendors deliver what was agreed and raising issues with supporting detail.
Cross-platform operational coordination
Making sure a change by one vendor does not disrupt another system or department.
Engagements
Typical engagement scenarios
Taking stock after an acquisition
You inherited a set of vendors and contracts and need to decide what to keep, replace, or cancel.
A renewal or replacement decision
A significant contract is approaching renewal and you want an informed evaluation of alternatives and terms.
Ongoing vendor administration
Management time is being consumed by vendor calls, support cases, and invoices, and you want that handled.
What to expect operationally
- A complete, current record of vendors, contracts, and costs.
- Purchasing decisions made with the whole stack in view.
- Renewals reviewed before they take effect.
- Less management time spent chasing vendors.
- Spending aligned with what the dealership actually uses.
Outcomes depend on each dealership's systems, vendors, and starting point. We define scope and expectations with you before work begins.
ReDealer reviews vendor agreements from a commercial and operational standpoint. We do not provide legal review of contracts; agreements should be reviewed by the dealership's counsel where appropriate.
Related
Related services
Dealership Acquisition & Ownership Transitions
Technology due diligence, transition planning, and go-live coordination for buy/sell transactions, so the store opens under new ownership with its systems working.
Managed IT & Infrastructure
Network administration, user support, monitoring, and hardware management designed around how sales, service, parts, and the business office actually work.
Let's Build a Better-Connected Dealership.
Tell us about your dealership, acquisition, or operational challenges. We'll help identify the right starting point.